Welcome to the website www.ophellia.eu.

At www.ophellia.eu we have taken all the necessary measures, in order to comply with the fundamental principles of the protection of your personal data, to ensure the protection of your privacy and the observance of the confidentiality of your information, in the context of our compliance with the provisions of the Directive 2016/680. Immediately below, we provide you - in the form of questions and answers - some basic information about the way we collect, use, store and generally process and keep your personal data safe. This personal data protection policy refers to and concerns all electronic services provided by us on the internet and in particular all social media belonging to our group of companies, mobile and tablet applications, social media pages such as Facebook, Instagram, TikTok, LinkedIn or in the applications we have or use from time to time. For more information on how cookies are used, see the "Cookies Policy" section.

For information about our services, please see our Terms and Conditions.

If you would like more information about how we collect, use and store your personal data, you can contact us at any time in one of the following ways:

1) by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.,

2) by calling 2310551343

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA. According to data protection legislation, the data controller is responsible for keeping your data secure, providing accurate information about the use of your data and respecting your rights in relation to your data. The website www.ophellia.gr is owned and managed by Pantelis Skarlatos, president and CEO of "OphelliaLand IKE. For the purposes of the General Data Protection Regulation 2016, the above is defined as a data controller.

2. WHAT PERSONAL DATA WE COLLECT ABOUT YOU The personal data we collect is what you provide us when you register as a customer, when you log in to our website, when you place an order, when you sign up for marketing communications or when you use any service offered by our website (www.ophellia.eu). The data we collect includes only the absolutely necessary - each time - personal information you provide us. We point out that some fields are mandatory, since they are data that are necessary for the provision of the service or for your access to the specific function. Please note that if you choose not to provide us with this information, you may not be able to complete your customer registration or be unable to enjoy these services or features. The provision of any of your personal information is not necessary for your simple browsing of our website. In particular, when you register as a customer you are asked for: your first name, your last name, your e-mail address and your password. In case you wish to place an order and purchase our product, the following personal data are requested: your name, your surname, your address (country, postal code, city, street) and your e-mail address .

In the event that - in addition to the above information - you also wish to issue an invoice, it is necessary to fill in your VAT number, the competent Directorate of Financial Services (D.O.Y.) to which you belong, as well as your activity (individual, business, etc.). In case you choose to use a credit/debit/prepaid card as a payment method, you will need to provide us with your credit or debit card number as well as its expiry date, if you complete the purchase of a product from our company. In addition, we collect data about your shopping habits and the pages and products you have followed from using our website in order to recommend products that meet your choices and wishes, while in case you subscribe to our Newsletter ( newsletter), we collect information about the purchases you have made in connection with the newsletters sent by us.

3. FOR WHAT PURPOSE WE COLLECT YOUR PERSONAL DATA As mentioned above, the processing of personal data by our company is carried out depending on the way in which you interact with our website (e.g. depending on the services, products or functions you wish to receive). The data being processed concerns your identity information (name, surname), financial and transaction information (VAT number, VAT number, payment card number) and your trading habits (if you have subscribed to our newsletter, which product choices you made through our website etc.). This processing is carried out for the following reasons: To manage your customer registration If you decide to register as a customer on our website, in order to recognize you as its user, we must first process your absolutely necessary data (name, surname, email address and password) and then give you access to the various functions and products that are available to you by virtue of your status as a registered customer. You can cancel this registration at any time after contacting us through Customer Service. To complete our contractual obligations from the conclusion of the product sales contract If you decide that you want to order and ship the selected product(s), you will be asked for information regarding your identity (name, surname), your address (country, postal code, city, street) and your email address. If, in addition to the above information, you wish to issue an invoice, it is also necessary to fill in your VAT number, the relevant Directorate of Financial Services (D.O.Y.) to which you belong, as well as your activity (individual, company, etc.). In case you choose to use a credit/debit/prepaid card as a payment method, you will need to provide us with your credit or debit card number as well as its expiry date, if you complete the purchase of a product from our company. All the above information is necessary for the purpose of completing the sales contract and mainly for:

1. to fulfill our contract with you, including the possibility of paying the purchase price of our products, without requiring your physical presence at the store, but also to deliver our products to the place you indicate to us.

2. to contact you about your order, for which a contract has been concluded and to inform us if there are any problems or further clarifications are required for its shipment, as well as to confirm its shipment in case of difficulty in finding your address .

3. to manage payment for the products you purchase, regardless of the payment process used. In the event that you choose to enable the function of storing your card data for future purchases, we must process the data indicated for the activation and development of said function. Your consent to enable this feature allows the automated payment data to appear in subsequent purchases, so that you do not have to re-enter it in each new process and this data is considered valid and active for subsequent purchases. You can modify or cancel your cards at any time through the section corresponding to Payment Information.

4. to manage possible returns (after you have made a purchase) as well as requests for information about product availability and reservations through the website.

5. purposes of issuing tax documents and specifically invoices. If you choose their version, it is required, in accordance with Greek legislation, to provide us with the TIN and the DOU to which you belong as well as your status as an individual or a business (in the case of a legal entity, you should inform us of the type of business, in order to properly complete the above tax document). 6. to ensure that you can use (provided we have your consent) other available features or services, such as that of the Gift Card or Gift Voucher, which you will also be able to use in our stores. To serve you in the context of submitting a relevant request to Customer Service When you contact our Customer Service team, we may collect additional data to help us resolve any queries about your order, delivery, payments, marketing, our website or any other queries you may have. For marketing purposes If you subscribe to our Newsletter. In this case and with your express consent, we process your personal data to manage your registration, including sending you personalized information about our products or services via various means (such as email or SMS). Accordingly, you should take into account that this data processing includes the analysis of your profile as a customer or buyer, in order to determine what your preferences are and therefore which products and services best suit your profile when sending the information to you. For example, based on your purchases and browsing history (i.e. depending on which products you show a preference for by "clicking"), we recommend products that we think may be of interest to you and, if you are a registered user, provide you with "Retrieve Cart" feature. In any case, you have the possibility at any time to unsubscribe from the Newsletter free of charge, through the "Newsletter" section of the website as well as through the instructions provided in each update. By participating in any promotion, you authorize us to process the personal data you have shared with us in accordance with the promotion and share it - on our part - through various means such as social networks or the website itself. For each promotion you participate in, you are provided with terms and conditions detailing all information regarding the processing of your data. Your personal data is also used by us to send you sales and marketing communications that we think may be of interest to you (if we have your express consent for this activity or if you are already a customer where we have a legitimate interest in contacting you). You have the right to opt-out of sales and marketing communications from us at any time. For the purpose of improving the services provided by us If you enter our website, we inform you that we will process your browsing data for the purposes of understanding how you interact with the website and possible improvements to it. In addition, we sometimes conduct quality surveys and actions aimed at knowing the degree of satisfaction of our customers and buyers and identifying those areas in which we can improve.

4. HOW WE LEGAL TO COLLECT AND PROCESS YOUR PERSONAL DATA We are authorized to collect, process and use your personal data as follows: 1. Regarding the management of your registration as a customer, we process your absolutely necessary personal data (name, surname, e-mail address, password), which you provide us and which are necessary for the execution of the terms governing the use of the website. Your registration as a customer is not necessary for your simple browsing of the website, but it is required to manage your registration in case you wish to use the services of the website (e.g. shopping cart). The use of your data is necessary for our legitimate interest to ensure that the service we provide you is done correctly, and it is based on your consent, since you can browse our website without registering as a customer on it. 2. With regard to the information you provide us for the execution of the order and the purchase of the product, the personal data is absolutely necessary for the execution of the purchase contract, so that we can process your payment and send you the order confirmation, in the context of fulfilling the contract. Some data processing related to the purchase process is only activated because you request or approve it, such as the storage of payment (card) data for future purchases. In these cases, the processing of your data is based on your consent. We further have a legitimate interest in carrying out the necessary checks to detect and prevent potential fraud when you make a purchase. The processing of this data has a positive sign for all parties involved when the payment of a purchase is made and especially for you, as it allows us to take measures to protect you from fraud attempts made by third parties. 3. In the event that you submit a request in the context of customer service, we undertake the processing of the personal data that you provide us with your own will and consent. In any case, we have a legitimate interest in responding to your requests or inquiries through the various existing communication channels. When you contact us about issues related to the management of events related to your order or the product or service acquired through the website, the processing of your data is necessary for the performance of the purchase contract. Where your inquiry relates to the exercise of your rights (which we inform you of below) or claims about our products or services, we are entitled to process your data to comply with our legal obligations. 4. In the context of processing your personal data for marketing purposes, we are authorized to process your data for the above purposes due to the prior consent you give us (e.g. when you accept to receive personalized information through various means, when you authorize us to send notifications or when you accept the legal terms and conditions in order to participate in a promotion). In order to provide you with personalized information, we have a legitimate interest in building a profile of information we have collected from you (based on your browsing, preferences or purchase history) as well as personal data you have provided to us, thereby improving your experience as a user of the website and accessing information according to your preferences. 5. Regarding the information we use to improve our services, we have a legitimate interest to improve and analyze the usability of our website, as well as to diagnose the degree of user satisfaction. It is thus understood that the processing of this data is equally beneficial to you, because its purpose is to improve the user experience and offer a higher quality service. The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), the most specific national and European legislation -for certain sectors-, the currently applicable Greek legislation -on the protection of personal data and personal data character and privacy in the field of electronic communications - (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).

5. HOW LONG DO WE KEEP YOUR PERSONAL DATA? Depending on the purpose for which we collect and process your personal data, we list the required retention time.

In more detail:

• To Manage your Registration as a customer, we process your personal data for as long as you remain a registered user. You have the right to delete at any time.

• For the purposes of Performance of the Contract, we process your data in principle, until the completion of the contract. Furthermore, we retain your data for case management of any return (in accordance with the terms and conditions mentioned in the relevant section), handling of complaints or claims related to the purchase of the particular product or service. In the case of using the ability to store your payment data via card, we retain your data until you request its deletion.

• For Customer Service purposes, we process your data for as long as necessary to fulfill your request or request.

• For Marketing purposes, we process your data until you delete or cancel your subscription to the Newsletter.

• For the purpose of improving our website, we process and retain your personal data during the period of detecting the usability of our website or for a specific quality survey or until we anonymize your browsing data. Regardless of how we process your data for the period of time strictly necessary to achieve the respective purpose, we then keep it properly stored and protected for the period during which liability could arise from the processing in accordance with current legislation. Once the statute of limitations has passed for each claim, we will then proceed to delete your personal data.

6. WHAT ARE YOUR RIGHTS REGARDING OUR USE OF YOUR PERSONAL DATA You can exercise, as the case may be, the following rights:

• Right of access: the right to know what data we use about you, why we use it and who receives it.

• Right to rectification: the right to have any omissions or inaccuracies of your personal data corrected at any time.

• Right to deletion: the right to delete your personal data if their processing is not required to fulfill our obligations to third parties.

• Right to restriction of processing: the right to challenge the accuracy of your data.

• Right to portability: the right to request and receive your data in a structured and commonly used format.

These rights can be exercised without incurring any costs and in one of the following ways:

1) by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.,

2) by calling 2310551343. There is a possibility of costs only if the exercise of the rights is repeated frequently and due to volume, our company is charged with administrative costs, so you may be charged with the relevant costs after you have been informed. If you exercise any of these rights, we will take every possible measure to satisfy your request within thirty (30) days of receiving the relevant request, after informing you either of its satisfaction, or of the objective reasons that prevent the his satisfaction. In addition, you can at any time object to the processing of your personal data by revoking your consent, which will lead to the impossibility of completing the contract of sale and delivery of the movable property. Finally, you have the right to file a complaint with the relevant regulatory authority, in particular before: - the Hellenic Personal Data Protection Authority (http://www.dpa.gr/portal/page?_pageid=33,15510&_dad=portal&_schema=PORTAL), which is based in Athens (Kifisias 1-3, box 115 23 ) For any issue concerning the processing of your data, you can contact This email address is being protected from spambots. You need JavaScript enabled to view it., call 2310 551343 or send a letter to the OphelliaLand Personal Data Protection Team based at the Administration Offices (Monastiriou 63, Thessaloniki).

7. IF WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES In order to fulfill the purposes mentioned herein, it is necessary to give access to your personal data to natural or legal persons cooperating with us as well as to third parties who provide support for the services we offer you. Specifically:

1. your data is transmitted to departments of our company and to the personnel who staff them, for the completion of our business relations, the completion of orders, the issuance of the required document that will accompany the order and the delivery of the ordered items, as well as to promote services for which there is consent. For example, some of the aforementioned departments are those of accounting, marketing, order acceptance, computerization and wholesale.

2. in addition, your data may also be transmitted and made accessible by legal or natural persons with whom, from time to time, we maintain business relations for the proper fulfillment of our contractual obligations (for example, a transport company for the delivery of the ordered products ) as well as by public authorities or financial institutions (banks) and if requested for a legal reason. However, you should be aware that, in this case, these legal or natural persons will process your personal data solely for the purpose of providing services to us and not for their own benefit, acting as processors.

The transmission of data to third parties, other than those mentioned above, and those contracted here, is only possible:

a) if it is necessary for the execution of the contract or

b) if it is necessary by law or rule of law or a court decision or a prosecutor's order In each transmission, all measures are always taken so that the data transmitted is always the minimum necessary and the conditions for legal and legitimate processing with sufficient guarantees are always met, maintaining the security of your data

8. HOW SECURITY OF YOUR DATA IS ENSURED In order to be consistent in observing the fundamental principles of protecting your data and to avoid any violation of your privacy and confidentiality, we resort to the use of all modern and appropriate technical and organizational measures for the purposes of the processing. Indicatively, we have encrypted your data as well as anonymized it using an SSL security certificate -provided by Cloudflare. We check the operation, response and updating of the above means and techniques at regular intervals.